Policies

 

A non-refundable retainer 50% of the total invoice specified in the rental agreement must be given within 24 hours of receiving the invoice. 

 

Signed contract by the individual who is financially responsible for the rental agreement. 

 

Client information including a valid phone number, address and or day of contact must be provided.

 

 

There are NO refunds only credit. Deposits can only be transferred to a new date at no additional cost for up to 1 year if all items are available for new date requested.

 

 

All deliveries are subject to first floor deliveries only. In the event of difficult delivery conditions ie stairs elevator etc there will be a mandatory charge and it MUST be paid before the items are delivered. 

 

Wait time for delivery/pickup will be subject to $30 of 15 minutes of wait time. 

 

Upon pickup all items must be placed in the same manner they were delivered. Ie linen in bags free of food, chiavari chairs cushions off stacked by 6 etc. 

 

All deliveries will be scheduled within a 1-2hr window time frame. We are unable to provide a pinpointed delivery window as to we can run into any unforeseen circumstance. 

 

After hour pickup fee will apply to All events we have to pickup after hours:

 

Sun-Thurs after 10p

Fri & Sat after 11p